Short answer: the cost depends on your industry, call volume, and whether you only need calls captured, appointments booked, or routine front-office calls handled. Edge IQ Consulting quotes each setup after a short fit check, because the right quote depends on your workflow, policies, systems, and escalation rules, not just the fact that someone answers the phone.
What drives the price
- Industry. The service must reflect the questions, urgency, and service fit in your business. A missed call means something different for roofers, HVAC companies, and salons.
- Call volume. More inbound calls, multiple locations, and seasonal spikes require more capacity and planning.
- Scope. Capturing a caller’s details is different from qualifying leads, booking appointments, or routing urgent calls.
- Add-ons and integrations. Bilingual support, calendar access, text follow-up, CRM logging, and detailed routing rules can all affect the setup.
The three levels in plain terms
Capture
Capture answers the call, collects the caller’s name, contact information, and reason for calling, then sends the details to your team. Best fit when missed calls and voicemail are the main problem.
Book
Book asks your approved qualifying questions and schedules eligible appointments based on your availability, service area, and rules.
Front Office
Front Office handles broader routine call types, such as approved service questions, urgent-call routing, scheduling, and documenting outcomes for your team.
You set the rules
You set the rules: services, service area, hours, escalation paths, and approved responses. Your team still owns exceptions, pricing questions, complex situations, and follow-up. This is governed support, not an unattended system.
How to tell if it fits
Before choosing a service, measure the gaps in your current call workflow:
- Your after-hours voicemail rate.
- The percentage of callers who receive a response within 10 minutes.
- Calls logged but never contacted by your team.
- The percentage of qualified callers who are scheduled.
How Edge IQ Consulting quotes it
We quote by industry and scope, not with a one-size number. In a short call, we learn your common call types, tools, hours, escalation needs, and the level of support you want. If the fit is not clear, we will say so.
Hear it first, then map your call flow.