The Blog · Page 10
Never miss a call — the library.
Towing & Roadside Referral Calls: Being the Shop They're Sent To
A tow often ends at the shop that answers when they call ahead. Here is how to handle those calls.
Walk-In vs. Appointment Calls: Capturing Both Without a Front Desk
"Can you take me now?" and "can I book Friday?" can both slip away without a front desk. Here is the fix.
Warranty & Extended-Service-Plan Calls Auto Shops Should Answer
"Is this covered, and can you do it?" Here is how to capture those warranty calls and route them.
Warranty & Recall Calls: Keeping Customers Who Call About Their System
Warranty and recall calls are retention moments. Here is how to handle them and keep the customer.
Water-Damage & Insurance Calls: Urgent Plumbing Jobs You Can't Miss
A flood means stress, damage, and a claim; the homeowner needs a plumber now. Here is how to handle it.
Water-Heater Calls: Why Plumbers Win Them on the First Ring
A no-hot-water call needs prompt, accurate triage and a clear next step. Here is how to handle it.
What Your Voicemail Greeting Is Really Telling Customers
Beyond the words, voicemail can read as "not available." Here is what customers often hear.
When a Referral Calls, the First Response Still Matters
A referral arrives already interested. Make the first response and the next step easy.
Why Answering Calls Is a Customer-Service Advantage
Answering the phone wins new jobs and helps keep existing customers served. Here is the service angle.
Why Auto Shops Should Answer Calls During Lunch and After Close
Lunch and after-close calls land when the counter is thin. Here is how to give those windows a response.
Why Tire & Seasonal Rushes Overwhelm Auto Shop Phones
Seasonal rushes pressure the phones, bays, and counter at once. Give routine requests a defined path.
The Calls That Never Reach Your Records
A lost bid you can learn from. An unanswered call may never enter your records at all. Here is the fix.